direct bookings terms and conditions

a) more than 28 days before date of arrival: full refund
b) cancellation 28 days or less before arrival dates or no show: 100% cancellation penalty + taxes

A 25% deposit is due at the time of the reservation, and will be collected using the credit card details provided at the time of the booking. The accounts department will then send you an invoice showing your payment.

The remaining balance is due 28 DAYS BEFORE ARRIVAL. Bookings with payments not received by the due date are liable for cancellation, our accounts department will contact you when payment is due.

Deposit can be made via credit card or Bank transfer.

Payments by bank cards: Visa, Mastercard, American Express.  

Please note that there is a 2% imposed bank charge that will be added to all card transactions.

For all payments by bank transfer, all bank charges are to be incurred by the payer.

(cancellation policy applies. You have up to 28 days before arriving to cancel your reservation. Deposit paid will then be refunded in full)

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